Terms and Conditions

THE EXPERIENCE

The experience includes multiple effects which include total darkness, virtual reality, motion simulators, uneven surfaces, confined spaces, air blasts, strobe lighting, latex, sudden loud noises, live actors, fog, scent and temperature changes. This combination of effects is designed to immerse guests in the experience and is intended to be impactful.

This experience may not be suitable for:

• Guests under the age of 12.
• Guests who are pregnant.
• Guests who suffer from high blood pressure, heart conditions, asthma, epilepsy or back/neck conditions.
• Guests who are blind or visually impaired.
• Guests with mobility issues.
• Guests prone to motion sickness.
• Guests with nyctophobia (fear of the dark).
• Guests with acrophobia (fear of heights).
• Guests who are of a nervous disposition.
• Guests who suffer from breathing or respiratory problems, such as allergies.
• Guests with any type of medical condition affecting the senses of smell, vision, or hearing.
• Guests with sensitivities to scent, loud noises, or flashing lights.
• Guests under the influence of alcohol or drugs.

Some participants may suffer from a loss of balance, headaches, musculoskeletal pain, dizziness, problems caused by jets of air, fog effects or scents, and in some cases, epilepsy-like symptoms, during or after the experience.

Some scenes will require guests to bend down whilst walking or crawling. There are alternative routes for guests who do not wish to participate in certain physical activities.

If you normally wear glasses it is recommended you wear them for this experience or use contact lenses. The VR headsets are fully adjustable to accommodate glasses. If you wear hearing aids, please let our team know and they will assist you with positioning the VR headsets.

If you have any questions or concerns during the experience, please speak to a member of our team so they can help you or suggest alternative options. You can contact us before you arrive via email at [email protected]

The Gunpowder Plot contains themes of swearing, violence, torture, murder, death, terrorism and religious discrimination.

The experience is classified as 12A so adult supervision is required. Children under 16yrs will require parent/guardian consent via the waiver prior to admission and must be accompanied by an adult at all times.

GENERAL TERMS

Guests are admitted to the venue subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.

All guests are required to complete a waiver before entering the experience.

The minimum recommended age is 12yrs and manufacturer guidelines recommend that VR headsets are suitable for children 12yrs+. All children under 16yrs will require written parental consent prior to admission. Parents take full liability and responsibility for children under 16yrs inside the experience.

Under 16s must be accompanied by an adult aged 18+. Guests failing to provide acceptable forms of identification may be refused admission without a refund.

The Company reserves the right to ask for proof of age prior to serving any alcohol, and to refuse to serve alcohol to anyone who appears to be underage.

Only food and drinks purchased within the venue can be consumed on the premises. Food, drinks or chewing gum are not permitted inside the experience.

Smoking on the premises (including the use of e-cigarettes) is strictly prohibited.

Guests arriving later than their scheduled ticket time will be refused admission without a refund.

Lockers are available at the venue to store any bags or loose articles. Personal belongings are stored at the owners risk and the company will not be held responsible for any lost or stolen items.

Guests are advised to wear comfortable clothing and sensible footwear. High heels or open toed shoes must not be worn.

All electronic equipment must be switched off or otherwise disabled whilst inside the experience. Guests are, however, permitted to use mobile phones during the interval.

The use of photographic or recording equipment of any kind is strictly prohibited in the experience. The Company reserves the right to delete any unauthorised recordings and any guests who are suspected of making recordings may be removed from the experience without a refund.

Forms of light are not permitted inside the experience, this includes laser pointers and torches.

VIRTUAL REALITY

To enter Virtual Reality (‘VR’) guests must wear a headset, which will block their view of the real location, and headphones that will prevent hearing the outside world.

VR experiences can be very realistic and create different levels of emotions. Guests can get scared, feel unsafe, unsure of their surroundings, or made to jump.

Parents take full responsibility for children under 16yrs using the VR equipment. Manufacturer guidelines recommend that VR headsets are suitable for children 12yrs+.

If you experience any problems or issues with the VR please raise your hand. If you feel unwell or experience any discomfort during the VR please remove your headset.

In the event of a fire alarm the system will shut down immediately. If this happens, guests should remove the headset and take instructions from our team members.

By using the VR equipment voluntarily guests assume all of the physical, psychological, and financial risks associated with the use of VR equipment.

If you have any questions before you arrive, please email our Guest Services team at [email protected]

SAFETY & SECURITY

Guests must walk forwards at all times and always follow instructions by the actors. Guests must not stop or move backwards unless instructed to do so by the actors. Guests must not run inside the experience at any time, or for any reason.

The actors may use language that some guests may find offensive. Guests must not swear at the actors for any reason.

The actors may make physical contact with guests as part of the experience. This may include contact to hands, arms, shoulders, legs or the top of the head. Guests must not touch the actors for any reason.
Guests must not remove anything from the experience, this includes props and sets.

The climbing of sets, walls, doors or props is not permitted unless directed to do so.

Anyone failing to comply with instructions and ignoring safety warnings given either by signage, or verbally by a team member, may result in being removed from the experience without a refund.

In the event of inappropriate behaviour, guests may be liable to pay for the cost of repairing any damage caused to the property, equipment, contents, sets or grounds of the experience.

Anyone found to be in possession of alcohol, or who appear to be intoxicated may be refused admission or be removed from the experience without a refund.

Any behaviour such as shouting, drunkenness, violence or abusive conduct which may constitute an annoyance to other guests or team members is prohibited.

Anyone displaying lewd, offensive or threatening behaviour to other guests or team members may be removed from the experience without a refund.

Naked flames of any kind are strictly forbidden inside the experience. This includes, but is not limited to, matches, lighters and sparklers.

The possession or use of illegal drugs is strictly forbidden. Offenders will be removed from the experience without a refund and may be subject to prosecution.

The possession of full head masks, imitation/actual weaponry or other item to cause damage or injury to persons or property is strictly forbidden.

The misuse of, or interference with equipment or devices which are there in the interests of safety is a criminal offence. Offenders will be removed from the experience without a refund and may be subject to prosecution.

The Company reserves the right to refuse admission and/or remove guests from the experience, at its own discretion, any guest failing to comply with the Terms & Conditions Of Entry.

The Company will endeavour to ensure the experience is open for guests during normal operating hours. However, the Company reserves the right, at its own discretion, whether for safety reasons, mechanical breakdown, operational reasons or otherwise, and with or without prior notice, to close the experience or any part of it.

The Company reserves the right to evacuate the experience in the event of an emergency, irrespective of whether it is a genuine emergency or not. In this event, the Company does not accept any liability for any delay or cancellation nor is it liable to refund part or all of the ticket.

LIABILITY

The Company accepts no responsibility for loss or damage to persons or property, however sustained, on its premises and shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.

From time to time the Company may cancel experiences without notice and shall in no circumstances be liable for any loss, damage, cost or expense or any consequential or indirect loss or damage of any kind.

The Company cannot be liable in any way for the acts or omissions of others. However, the Company does not seek to exclude its liability to guests for death or personal injury caused by its negligence, fraud or any other liability which cannot be lawfully excluded or limited. Guest statutory rights are not affected.

The Company reserves the right to amend these Terms & Conditions at any time without notice.

PHOTOGRAPHY & VIDEO RECORDING

From time to time the Company and other authorised parties carry out photography and/or video recording within the experience, which may feature guests. Entry to the experience is deemed acceptance of these Terms & Conditions and you therefore agree that the Company or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.

You further agree that copyright on these materials rests with the Company or such authorised party (as the case may be). Any pictures and/or recordings of any kind are owned by the Company. If you have any objections to being filmed or recorded please speak to a member of our team before entering the experience.

CCTV is in operation across the venue for the purposes of crime prevention and public safety.

GIFT VOUCHER TERMS AND CONDITIONS

1. TICKETS AND BOOKING 

1.1 All bookings will be classed as provisional until full payment is received.

1.2 The price paid at the time of booking is final and non negotiable. The company reserves the right to amend ticket prices at any time, and without prior warning.

1.3 Groups that require exclusivity will be charged £45 for any empty space in each timeslot. The Gunpowder Plot accommodates 16 people per timeslot.

1.4 It is the responsibility of the Client to confirm the details of the booking to all relevant parties and advise on the inclusions of the selected packages booked. 

1.5 Food pre-orders are required at least two weeks prior to the event date or within 24 hours if a booking is made within two weeks of the event date. Pre-booked food relates to a specific group booking and cannot be transferred to a different/future booking. 

1.6 All guests are required to complete a Terms & Conditions of Entry waiver before entering the experience.

1.7 It is the responsibility of the Client to confirm the suitability of the experience with all relevant parties. An Access Guide and Content Warnings can be found on the experience website here: https://gunpowderimmersive.com/plan-your-visit/accessibility/

1.8 It is the responsibility of the Client to ensure all relevant parties in the group arrive on time for their experience. Guests arriving later than their scheduled ticket time may be refused admission without a refund.

2. PAYMENT 

2.1 Payment can be made by card, bank transfer or PayPal. Directions on how to pay will be included within the invoice.

2.2 The full balance of the booking is required within one week of receiving the event invoice or within 24 hours if a booking is made within two weeks of the event date.

2.3 All group bookings are subject to a £2.50pp booking fee. This will be included in the price quoted.

2.4 The Gunpowder Fuse, Gunpowder Spark, and Gunpowder Flame packages have a 10% service charge included in the price quoted.

2.5 Any additional products or services that have not been quoted for in the original proposal must be paid for by the Client on the day of the event.

3. EXCHANGES, CANCELLATIONS & REFUNDS

3.1 In the event a Client wishes to exchange or cancel their booking, our policy is as follows: 

• Exchanges 31 days or more prior to the event - 10% admin fee to exchange the booking to a new date (within 6 months of the original date).
• Cancellations 31 days or more prior to the event - 75% refund.
• Cancellations 30 days or less prior to the event - 50% refund.
• Cancellations 14 days or less prior to the event - non-refundable. 

3.2 In the event of any disruption or cancellation to the experience, Clients will be offered a gift voucher of the same value to visit the experience again at a later date.

3.3 In the event that the experience is temporarily closed due to force majeure, Clients will be offered a gift voucher of the same value to visit the experience upon re-opening.

3.4 In the event the experience is cancelled, the Company does not accept any responsibility for the resulting costs of any related travel, accommodation or other charges incurred.

*General Terms and Conditions for The Gunpowder Plot also apply. You can view these here: https://gunpowderimmersive.com/general/terms-and-conditions

These terms are in addition to other terms and conditions, and apply to Discount Code promotions found in Email or other means.

THE METRO £10 OFF

Your discount code is worth £10 off a minimum of 2 Standard adult tickets for standard off-peak performances and expires at 11:55pm 31 March 2023.

THE GUARDIAN £10 OFF

Your discount code is worth £10 off a minimum of 2 Standard adult tickets for standard off-peak performances and expires at 11:55pm 31 March 2023.

LONDON PLANNER £10 OFF

Your discount code is worth £10 off a minimum of 2 Standard adult tickets for standard off-peak performances and expires at 11:55pm 31 March 2023.

EVENING STANDARD £10 OFF

Your discount code is worth £10 off a minimum of 2 Standard adult tickets for standard off-peak performances and expires at 11:55pm 31 March 2023.

LITTLE BIRD £10 OFF

Your discount code is worth £10 off a minimum of 2 Standard adult tickets for standard off-peak performances and expires at 11:55pm 31 May 2023.

JANUARY & FEBRUARY INTERVAL COCKTAIL PROMOTION

One interval cocktail per ticket in the order will automatically be added to your basket. Please do not add an interval cocktail in conjunction with this code as you may be charged. You must use the discount code in your email at checkout to redeem your £10 off 2 or more tickets plus free interval cocktail per ticket. The interval cocktail offer is only valid on performances in January & February 2023. Your cocktail is subject to availability, and only available in the Duck and Drake midway through the performance. Your discount code is valid only on standard off-peak performances, and expires at 11:55pm on 28th February 2023.

EXCLUSIVE £5 OFF EMAIL PROMOTION

Your discount code is worth £5 off a minimum of 2 Standard tickets for performances on Sunday 26th February 2023 only. This discount code is not valid on VIP performances. The discount code expires at 11:55pm 26 February 2023. This discount code is redeemable online only.