Frequently Asked Questions

Before You Book

When will tickets go on sale?

TICKETS ON SALE 19 NOVEMBER 2021

EXCLUSIVE PRESALE FROM 16 NOVEMBER
PRESALE REGISTRATION 3 - 12 NOVEMBER

Presale discount code worth £10* and a chance to win a pair of VIP tickets. There are 10 pairs of VIP tickets to be won and we’ll pick one lucky winner every day from 3 to 12 November. The sooner you join, the more chances you have to win.

The exclusive 72 hour Presale is for registered users only and access times are in order of registration.

What is it?

The Gunpowder Plot is a thrilling new immersive experience produced by multi award-winning Layered Reality™ and Historic Royal Palaces and opens in May 2022.

Layered Reality™ experiences combine the latest digital tech together with live theatre plus real physical sensations to create an unique immersive experience that is truly memorable.

Do I need to know the story?

No, not at all! We have designed the experience to be understood and enjoyed by those who don’t know anything about The Gunpowder Plot.

When will the experience open?

The experience opens in May 2022.

What are your opening hours?

The experience opens in May 2022. Our venue opening hours are:

Wednesday: 9:15am-8pm

Thursday: 9:15am-8pm

Friday: 9:15am-9pm

Saturday: 9:15am-9pm

Sunday: 9:15am-8pm

Opening hours are subject to change.

Where is the venue?

Our address is:

8-12 Tower Hill Vaults

London

EC3N 4EE

United Kingdom

The Tower Vaults are right next to the Tower of London

How do I get there?

By Tube: The closest tube station is Tower Hill (Circle and District Line). London Bridge (Northern and Jubilee Lines), Monument (Circle and District Line), Fenchurch Street and Tower Gateway (DLR Line) are also nearby.

By Train: The closest overground station is Fenchurch Street, London Bridge, Liverpool Street and Charing Cross stations are also nearby.

By Bus: Bus routes N15 and I5 stop close to the venue at Tower of London bus stop TB eastbound towards Limehouse or bus stop TA westbound towards St Pauls. Great Tower Street (TU/TT), St Katharine Docks (TS/TN) are also nearby.

By Car: There is no designated parking at the venue. The closest car parks are Tower Hill Coach and Car Park - 50 Lower Thames Street, London, EC3R 6DT (2 min walk) and Minories Car Park - 1 Shorter Street, London, E1 8LP.

By Boat: Tower Millenium Pier is the closest pier and is served by Uber boat, RB2 and City Cruises.

What time should I arrive?

Please arrive at least 30 mins before the start time on your tickets (or earlier to enjoy a drink in our themed bar). This will give you plenty of time to get checked-in, sign the waivers, and store your belongings in a locker (these are free to use). Unfortunately, we are unable to admit latecomers.

How long is the experience?

The experience will be 1 hour 40 minutes including the 20 minute interval. We also have our very own themed bar, where you can enjoy drinks and delicious meals before and after your experience.

Will it be scary?

The Gunpowder Plot it’s a fun and thrilling experience. There are some surprises, shocks, and moments of suspense but most people won't find it too scary overall.

What is the minimum age?

The recommended minimum age is 10yrs. Please note that some scenes are very dark with loud noises, which some children may not enjoy. Children aged 10-15yrs will require parental consent via a waiver prior to admission and must be accompanied by an adult at all times.

Can children attend unaccompanied?

Children under the age of 16yrs must be accompanied and supervised by an adult aged 18yrs or over.

What should I wear?

As this is an immersive experience, across three floors, we recommend you wear comfortable clothing and flat trainers or shoes. High heels, flip flops or similar are not suitable and our team reserves the right to refuse entry for health and safety reasons.

Ticket and booking info

How much are tickets?

Standard: £60- £30

Wheelchair: £60 - £30

Children (under 16): save £10 per ticket

VIP tickets: £110- £90

Book early for the best prices, as prices are subject to increase over time.

Do you have any booking fees?

No. There are no booking fees when you book tickets via our website.

How many tickets can I purchase?

You can currently book up to 16 tickets per order (subject to availability). If you would like to book more than 16 tickets please contact us at [email protected].

Can I buy tickets at the venue?

We advise booking tickets in advance for your preferred date & time. There may be a limited number of tickets available at the venue for experiences taking place on the day but this is not guaranteed.

What do VIP Tickets include?

Step further into the story with our unique VIP package including food, drink, souvenirs and character interactions created specially to give you the very best and most memorable experience. A VIP Ticket includes:

  • Custom moments added to your group's journey.

  • A delicious meal and house drink.

  • An exclusive themed cocktail to enjoy during the interval.

  • A souvenir printed photograph.

  • One item of merchandise up to the value of £10.

  • Reserved VIP area in main bar after the show.

Do I need to print my tickets?

No, you can show the digital copies to the box office upon arrival.

I can't find my ticket confirmation, will this be a problem?

When you book via our website, you should receive the tickets by email shortly afterwards. If you haven’t received any confirmation, please check your spam/junk folder in case it ends up in there. If you still can’t find it, please email us at [email protected].

Do you sell Gift Vouchers?

Yes, you can purchase gift vouchers HERE. The Layered Reality™ gift voucher can be used as part or full payment to buy tickets and preorder food, drink and photos.

How do I redeem my Gift Voucher?

You can use your Layered Reality™ voucher as part or full payment to buy tickets and preorder food, drink and photos. At the checkout when purchasing tickets, enter your unique gift voucher code and this will deduct the voucher amount from your order total.

How do I make a booking for a large group or event?

If you would like to enquire about a large group booking or event, please email us at [email protected].

What is your Flexible Exchange Policy?

Our Flexible Exchange Policy lets you cancel your tickets for a full refund within 7 days of purchase.

You can also change your tickets anytime up until 5pm the day before your experience by paying a £5 exchange fee. Simply contact us and we’ll email you a gift voucher (minus the £5 fee), so you can rebook when you’re ready.

What is your cancellation policy?

It’s easy to cancel and exchange your tickets, so you can book with 100% confidence. Our Flexible Exchange Policy lets you cancel your tickets for a full refund within 7 days of purchase.

You can also change your tickets anytime up until 5pm the day before your experience by paying a £5 exchange fee. Simply contact us and we’ll email you a gift voucher (minus the £5 fee), so you can rebook when you’re ready.

What is your refund policy?

Once purchased, you can cancel your tickets for a full refund within 7 days. After this time, tickets are non-refundable. In the event that the experience is temporarily closed due to force majeure, guests will be offered a gift voucher of the same value, to visit the experience upon re-opening.

Access guide

I have a medical condition, is this experience suitable for me?

This is an immersive experience so it may not be suitable for everyone. For further information, please see our full Access Guide.

Are there any alternative routes inside the experience?

Yes, there are alternative routes for guests who do not wish to participate in certain physical activities. All of these routes include stairs.

Is the experience fully accessible?

Yes, there will be wheelchair accessible days every month. For further information, please view our full Access Guide.

Do you offer Carer tickets?

If you identify as disabled and can’t attend a show without the support of a companion or carer, we’ll give you a Carer Ticket free of charge to make it easier for you to see a show. There is no need to contact us in advance with your request – during the booking process, when asked if you need a Carer Ticket, just click ‘yes’ and that will become part of your order. A Carer Ticket is only available with the ticket type - Standard Ticket.

Is there any chance of motion sickness?

Yes, due to the nature of the technology and motion simulators, some guests may experience motion sickness however, the scenes are typically less than 10mins in duration. If this affects you, we recommend taking travel sickness tablets before you attend. If you feel unwell during the experience we recommend you shut your eyes or remove the VR headset if necessary.

Can I do the experience if I'm pregnant?

This experience is not suitable for guests who are pregnant.

Can I wear my hearing aids?

Yes, you can wear your hearing aids inside the experience. Please let our team know if you require additional support when using the VR headsets.

COVID-19 safety

Is your venue COVID-secure?

The Gunpowder Plot is a COVID-secure venue and has all the government approved safety measures in place to ensure you have a safe and enjoyable visit - that's why we've been awarded the GOOD TO GO industry charter mark from VisitBritain. You can find more information HERE.

I'm displaying symptoms, what should I do?

We politely request that you refrain from visiting our experience should you start displaying any of the symptoms associated with COVID-19. Our Flexible Exchange Policy lets you cancel your tickets anytime up until 5pm the day before your experience. Please contact [email protected] if you have any questions before arriving.

Do I need to bring a face covering?

Yes, guests are required to wear a face covering inside the experience until further notice (unless exempt). This safety measure remains in place to protect both our guests and team members. It is not a requirement for face coverings to be worn in the main bar or interval bar.

What is a suitable face covering?

Face coverings should cover the nose and mouth and fit securely around the side of the face.

Do you have a Test & Trace system?

Yes, upon arrival guests can scan a QR code on the NHS Test & Trace app before entering the venue,

Will I be in a group with other guests?

Yes, it is more than likely you will be. We kindly ask that you maintain a safe distance between our team members and other guests throughout the experience.

Are the VR headsets sanitised?

Yes, the VR headsets are sanitised after every usage.

Are your team members trained in COVID-19 safety?

Yes, our team members are given training instructing them how to stay safe, as well as how to keep our guests safe.

General FAQs

Are you recruiting team members?

Click HERE to view our current vacancies.

Are you casting for actors?

If you or someone you know would be interested in working for us, please send a CV/Spotlight, headshots and covering letter detailing your training and previous experience to [email protected].

Can I sign up to your mailing list?

Join thousands of members now by signing up to our mailing list HERE.

Benefits include:

✓ Early booking access to our next show.

✓ Discounts for new experiences.

✓ Dedicated member experiences.

✓ Referral rewards for you and your friends.

Are you on social media?

Yes we are. You can follow us on these platforms:

Twitter - @GunpowderImrsv

Facebook - @GunpowderImmersive

Insta - @gunpowderimmersive

Will you be opening an experience in my location?

For announcements about future locations, please join our mailing list HERE.

How can I contact you?